LEGAL

Terms of Service

Last updated: September 25, 2026

These Terms of Service (“Terms”) are a binding agreement between you and LumiMoments (“LumiMoments”, “we”, “us”, or “our”) governing your access to and use of the LumiMoments website at giftlumimoments.com, and the products, features, and services we offer (together, the “Service”). Please read them carefully. By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use the Service

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or make a purchase. By using the Service you represent that you meet this requirement and that you have the legal capacity to enter into these Terms. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18. See our Privacy Policy.

2. The Service

LumiMoments lets you create personalized digital gifts — animated pages built from your photos, music selections, written messages, dates, places, and other content — which you can share with a recipient by link or QR code. Some features are optional and vary by plan. We may add, change, or remove features at any time.

3. Your account

• You need an account to build and save gifts. You agree to provide accurate information and to keep it up to date.
• You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
• You may not share your account, create an account for anyone else without authorization, or use another person's account.
• We may suspend or terminate accounts that violate these Terms, as described in Section 11.

4. Plans, payments, and refunds

• One-time payments. Gifts are paid for with a single, one-time payment per gift — there is no recurring subscription. The price and what each plan includes (for example, how long a gift stays online) are shown at checkout before you pay.
• Plan duration. Timed plans keep your gift online for the period stated at purchase; when that period ends, the gift may become unavailable unless you upgrade. "Forever" plans remain available for as long as we offer the Service.
• Payment processing. Payments are handled by our third-party payment processor. We do not receive or store your full card details. Your use of the processor is subject to its own terms and privacy policy.
• Taxes. Prices may not include taxes, which are your responsibility where applicable.
• Refunds. Because gifts are personalized digital products delivered immediately, all sales are final and payments are non-refundable except where required by law or where we choose to provide a refund at our discretion (for example, a technical failure that prevents your gift from being created). To request a refund, contact us at support@giftlumimoments.com.
• Chargebacks. If you initiate a chargeback or payment dispute in bad faith, we may suspend your account and the associated gifts pending resolution.

5. Your content

"Your Content" means everything you upload, submit, or create through the Service — photos, images, text and messages, music selections, dates, locations, and similar material.

• You keep ownership. You retain all rights you already hold in Your Content. We do not claim ownership of it.
• License to us. You grant LumiMoments a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for example, resize or format), publish, and display Your Content solely for the purpose of operating, providing, and improving the Service — including making a gift viewable to the people you share it with. This license ends when you delete Your Content or your account, except for content already shared with recipients, and for reasonable backup copies retained for a limited period.
• Your responsibilities. You represent and warrant that you own or have all rights and permissions necessary to your content, and that its use through the Service does not infringe or violate the rights of any person. This includes obtaining the consent of any identifiable people who appear in photos or are named in your gift.

6. Acceptable use

You agree not to use the Service to create, upload, or share content that:

• is unlawful, infringing, defamatory, harassing, threatening, hateful, or invasive of another's privacy;
• is sexually explicit, or that sexualizes or endangers minors in any way;
• contains another person's private or personal information without their consent;
• impersonates any person or misrepresents your affiliation with anyone;
• contains malware, or is used to spam, phish, or defraud; or
• violates any applicable law or the rights of others.

You also agree not to interfere with or disrupt the Service, attempt to gain unauthorized access to it, scrape or harvest data from it, or use it to build a competing product. We may remove content or suspend access that we reasonably believe violates these Terms.

7. Shared gifts and recipients

A published gift is accessible to anyone who has its link or QR code. While links are not publicly listed and are hard to guess, a gift is not private or encrypted end-to-end, and anyone with the link can view it and may forward it. Do not include information in a gift that you would not want a recipient — or someone they share the link with — to see. You are responsible for who you share a gift with.

8. Our intellectual property

The Service itself — including the LumiMoments name and logo, the software, design, templates, animations, and all related intellectual property — belongs to LumiMoments or its licensors and is protected by law. These Terms do not grant you any right to use our branding or to copy, modify, or create derivative works from the Service, except to use it as intended.

9. Third-party services and content

The Service integrates with third parties — for example, a payment processor, music search powered by a third-party video platform, mapping and geocoding data, hosting, and email delivery. Content or links from third parties are provided for convenience; we do not control and are not responsible for them, and your use of them may be subject to their own terms.

10. Availability and changes

We work to keep the Service available, but we do not guarantee it will be uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the Service at any time, and we may set limits on storage, uploads, or other usage. We are not liable for any modification, suspension, or discontinuation of the Service.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; certain sections (including content licenses already granted to recipients, payment obligations, disclaimers, limitations of liability, and indemnification) survive.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, that gifts will be delivered or viewed, or that Your Content will not be lost. You are responsible for keeping your own copies of any content that is important to you.

13. Limitation of liability

To the fullest extent permitted by law, LumiMoments and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of the Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid to us for the gift giving rise to the claim in the twelve months before the event. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless LumiMoments from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your violation of these Terms or the rights of another.

15. Governing law and disputes

These Terms are governed by the laws of [your jurisdiction], without regard to its conflict-of-laws rules, and any disputes will be subject to the courts located in [your jurisdiction], unless applicable law grants you the right to bring proceedings elsewhere.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the revised Terms.

17. Contact us

Questions about these Terms? Email us at support@giftlumimoments.com.

LumiMoments provides this document for transparency about how the Service works. It is not legal advice.